Subscriptions Policy

Please carefully read this Subscriptions Policy prior to making a purchase. We want you to be completely satisfied with your online purchase.

In taking up the subscription of one or more of our products, you have agreed to the following terms and conditions:

Opt for the subscription payment choice available on the product page. The specified delivery frequency is indicated on the same page. Your subscription starts as soon as your initial payment is processed.

We will automatically debit the order amount on the same day of the month until cancelled by you and your order will be processed within the next 2 business days after each payment has been received.

Product Subscription items will ship automatically until you cancel. By placing a subscription order, you are authorizing us to charge your card for future orders at the frequency and quantity you selected. The actual cost of each shipment may vary depending on the quantity and frequency chosen.

If your credit or debit card cannot be charged for any reason, we will attempt to charge your account two more times. Should this fail as well, you will not receive the product for that subscription period. You have the option to manage your subscription (such as changing your payment method, updating shipping information, cancelling, suspending, or skipping a delivery) by signing into your account with the email address associated with your subscription.

You can suspend or cancel your subscription at any time by giving us 7 days prior to your next delivery date. Cancellations after this time frame will still be billed for the subsequent period and the subscription item will be sent.

To suspend or cancel your subscription, kindly log in to your account with the email address linked to your subscription. Should you need assistance or have any inquiries, please contact our Support Team here.

If you move, please ensure to update your shipping details by logging in into your account using the email address associated with your subscription. Failure to do so 7 days prior to dispatch might result in a re-ship fee if the item is shipped to the old address and is RTS (Return to Sender). Should you need assistance or have any inquiries, please contact our Support Team here.

US orders over $60 ship free. Orders under $60 have a $4.95 shipping fee, which is shown at checkout and included in each renewal charge.

Any promotional or discount codes are not applicable to any subscriptions.

If your shipment is incorrect or damaged, or goes missing, simply contact our Support Team here as soon as possible and we’ll do our best to help solve the issue for you!

If you haven’t received your products but tracking says it’s delivered, start by asking family members and neighbors if they saw the delivery or have your package. Then check with the shipping carrier. If you still haven’t received your product 10 days after the scheduled delivery, please contact us at our Support Team here.